Lead Room Attendant

Job summary
Lead room attendant is responsible for inspecting and overseeing the work activities of hotel room/laundry attendants to ensures PCCH standards of excellence is met.Responsible for Team Member training, inter-department communication, and monitoring of all aspects of Room Attendant activity to ensure the highest quality of cleanliness and service.This position requires strong attention to detail, leadership skills, and the ability to effectively work with management, guests, and Team Members.
Job seniority: entry level
Responsibilities
• Perform all duties of a hotel room/laundry attendant.• Inspects guest rooms, laundry area and storage rooms to ensure that standards of cleanliness are met, including additional cleaning and repairs.• Work closely with the hotel front desk for guest requests and check in/out status.• Work closely with the maintenance department related to room maintenance, work orders, and repair needs.• Responsible for training and re-training all room/laundry attendants.• Continually works with hotel housekeeping Team Members with intent to improve performance, teamwork, and efficiency.• Ensures all housekeeping procedures are followed correctly.• Monitors and reports to hotel management any concerns related to team member performance. Recommend commendations as warranted.• Monitors for and report to hotel management any concerns related to guests and the facility.• Evaluate the efficiency of housekeeping processes and recommend areas for improvement. Assist with establishing new processes to provide guests with the highest quality of service.
Requirements
• High School diploma or equivalent.• Minimum of one year verifiable supervisory training or experience is required.• Must be at least 18 years old.• Basic computer experience preferred.• Must be a self-starter, and be self-motivated with the ability to make sound judgments and solve problems.• Ability to uphold complete confidentiality is required.• Must display professionalism when representing PCCH and the Hotel.• Must work well with people, and possess excellent guest service skills and sensitivity to diverse cultures.• Excellent organizational skills and the ability to maintain accuracy is required.• Ability to direct multiple projects at one time.