Your excellent customer service skills and exceptional supervisory skills will ensure that our guests and home owners have a wonderful dining experience each and every time they choose to dine in our upscale, top-notch restaurant. Lead Restaurant Server General Responsibilities Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks. Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc. Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Properly open and pour wine at the tableside. Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as needed. Assisting with special events as needed. Greet all guests and owners warmly with an appropriate greeting. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at the restaurant. Job Qualifications Education: High school diploma or equivalent preferred.
Experience: Upscale dining service experience preferred. Friendly outgoing disposition. Bartending and barista experience Floor management experience a plus but not required Strong serving and multi-tasking skills in fast paced environment License/Qualifications: Food Handlers Card OLCC Certification F LSA Information Management Activities Determines the techniques to be used Plans the work Apportions the work among Associates Discretion / Independent Judgment This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As a Lead Server you will be expected to work with Associates and visitors to ensure satisfaction. A Lead Server will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.
ADA Information Physical Requirements: Ability to speak and hear Close and distance vision Identify and distinguish colors Frequent walking with some standing at times Will walk for long periods of time, possibly extended distances Frequently lifts/carries up to 25 lbs Occasionally lifts/carries up to 50 lbs Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills Able to reach hands and arms in any direction and kneel and stoop repeatedly Working Conditions May be indoor or outdoor setting depending on outlet Varied weather conditions are expected Will work near moving or mechanical parts May work near toxic/caustic chemicals and with fumes or airborne particles. Varying schedule to include evenings, holidays and extended hours as business dictates
