Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:careers.bms.com/working-with-us.?ROLES AND RESPONSIBILITIES:1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support.2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives3. IMACD function including installation and decommission4. Backing up and restoring user data, settings and associated systems administration activities5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts6. Assist on Incident and Problem management activities7. Taking ownership of issues through to resolution on all appropriate requests8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information9. Move equipment associated with escalated help desk incidents and service requests10. Performing asset inventory activities as needed11. Recommends and/or performs upgrades on systems to ensure longevity12. Works with procurement staff to purchase hardware and software13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement15. Be available for Oncall support during afterhours as and when necessary16. Adhere to ticket response and resolution SLA's as agreed upon with the customer17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.TRAVEL REQUIREMENTS:Not Applicable-NAWORKING CONDITIONSThis job description is intended to describe the general nature and level of work being performed by the person assigned to this position. The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job.This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.QUALIFICATION REQUIREMENTS (Knowledge, Skills and Abilities):Education:Associate's degree or Bachelor's degree in Computer Science, Business, IT, or related field, or equivalent experience.Experience:• At least 2 years of experience in the field or in a related area required• Technicians should have good knowledge on Hands and Feet• Strong Microsoft Operating System installation and troubleshooting skills• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds• Broad experience of IT with basic understanding of Networks, Servers and Telecoms• Strong Customer service skills• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels• Strong written and verbal communication skills• Must be detail oriented and self-motivating• Background security check required• Experience including remote control of PCs and video conferencing knowledgeExperience with working in medical or pharmaceutical field Experience with following "Standard Operating Procedures" (SOP).The starting compensation for this job is a range from $75,000 - $95,000, plus incentive cash and stock opportunities (based on eligibility).The starting pay rate takes into account characteristics of the job, such as required skills and the where the job is performed.Final individual compensation will be decided based ondemonstrated experience.For more on benefits, please visit:https://careers.bms.com/working-with-usEligibility for specific benefits listed on our BMS Careers site may vary based on the job and location.If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries ******. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
