Lab Computing Analyst

Job summary
The Zifo Lab Computing Analyst provides technical laboratory servicesProvide consulting skills to analyze customer needs and propose solutionsWork with business users and managers in conjunction with the internal Zifo support team
Job seniority: mid-to-senior level
Responsibilities
• Provide technical support for customer laboratory environments• Manage lab computing aspects of installing, retiring, and relocating equipment• Implement Windows-based security• Ensure adherence to client's corporate policies through reporting and compliance programs• Act as technical support contact for field service engineers and external vendors• Provide technical expertise for system validation and change management• Document procedures, policies, troubleshooting, and best practices• Create and maintain a physical inventory of lab equipment, PC's, software, etc.• Perform system preventative maintenance based on client's schedule• Required Skills: Excellent customer service, troubleshooting, communication, task management, knowledge of laboratory safety practices
Requirements
• Bachelor of Science in computer science, life science, or equivalent industry experience• 3+ years of relevant technical experience including Windows technologies, networking, remote computing, and backup systems• Experience with virtual machine support (preferred)• Experience with scientific instrumentation (preferred)
Key Skills Needed
• Excellent customer service skills• Ability to troubleshoot complex instrument and technology issues• Strong oral and written communication skills• Ability to identify, track, and complete tasks for multiple projects• Knowledge of laboratory safety practices
Benefits
• Competitive compensation package• Accrued vacation• Medical, dental, and vision insurance• 401k with company matching• Life insurance• Flexible spending accounts