Knoxville - Customer Service Representative Roles

Job summary
Deliver customer experience solutions to global insurance clientsInbound calls only - no cold callingService-aptitude with compassion and dependability
Job seniority: entry level
Responsibilities
• Provide customer service to insurance clients• Manage emotions and show resiliency during stressful situations• Utilize computer systems to search for answers and information• Solve complex situations with limited information• Multitask and demonstrate active listening skills• Basic conflict resolution and communication skills
Requirements
• Must be at least 18 years of age• Must have a HS Diploma or GED Equivalent• Preferred 6 months-1 year of relevant work experience• Must have open availability during hours of operation• Must live within 50 miles of Knoxville site• Military Friendly
Key Skills Needed
• Customer service aptitude• Verbal and written communication• Questioning and deductive reasoning skills
Benefits
• Pay: $17-$18/hour• 100% Paid Professional Training• Medical, Dental, Vision, and Wellness Benefits• Employee Assistance Program (EAP)• 401K retirement plan with company match• Paid Time Off• Holiday Pay• Employee discounts• Referral bonuses• Internal Mobility