Company Description Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.Job DescriptionAs the Key Account Manager, you will work as a consultative partner to key customers, providing superior customer service and building rapport with key stakeholders. You will be responsible for understanding the customer's ever-changing market, identifying their needs, and consulting with key decision makers on Daxko's unique suite of solutions.You will serve as the liaison between the customer and Daxko. You will be responsible for knowing your assigned accounts' big-picture vision, goals, and the success metrics they use to gauge their business' health. You should be able to identify and retain what obstacles customers face and their major pain points to recommend Daxko products as the solution.QualificationsDisplays consistent professional maturity and positive contributions to the team.Effective Communication: verbal, written, and presentation skillsExemplary Work Ethic: Seeing things through to completion with resultsTime Management and Organization skillsAbility to communicate across multiple customer verticals, including executive communications with senior leadership.Ability to multitask and remain calm under pressure, especially intense situationsExperience creating & maintaining relationships and rapport with clientsDemonstrated ability to handle higher-tier customer issues and escalated customer issuesAssociate degree or equivalent experienceTwo (2) or more years of customer service and or sales experienceWorking knowledge of SalesforceEnglish and Spanish fluencyProficient in at least 1 Daxko ProductMust understand the basics of add-on services and third-party integrationsWhat you'll do:Maintain relationships with existing customers in order to increase revenue and customer delight.Meet or exceed assigned sales goals as applicablePartner with a customer's sales representative on proposal development and alignment of our software/services with customer needs to support the successful renewal of existing customer contractsUnderstand a customer's greatest opportunities and offer solutions that fit their budget and the customer's ability to implement and execute.Assist in developing and maintaining standard operating procedures for Key Account ManagementMaintain a comprehensive understanding of the customers' subscribed product suiteFacilitate customer enhancement request communications, identifying new service and/or product opportunities and coordinating as necessary with Daxko Product team.Communicate and promote key products or Daxko initiatives to the customer to ensure thorough product adoption, education, long-term engagement, and customer retentionServe as a strategic contact to impact customer service feedback, and follow-up to NPS survey data.Minimum of 25% Travel expectedAdditional InformationDaxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:?? Flexible paid time off?? Affordable health, dental, and vision insurance options?? Monthly fitness reimbursement?? 401(k) matching?? New-Parent Paid Leave?? 1-month paid sabbatical every 5 years?? Casual work environments?? Remote workAll your information will be kept confidential according to EEO guidelines.
