What We're Looking For Seeking a talented and motivated ServiceNow Administrator to join our team! ServiceNow is a cloud computing software service that provides a host of applications to our customers. As a ServiceNow Administrator, you will assist with designing, developing, building, and customizing applications as well as provide support responsibilities to end-users of the software. You'll work closely with other IT specialists to ensure that solutions are implemented uniformly across the network. You will thrive in this role if you enjoy a fast-paced environment and have the ability to apply a technical mindset to problem solving and current process analysis.
What You'll Do
Administer, configure, extend, and maintain Iridium's ServiceNow platform
Contribute to the team that is responsible for working closely with management and end-users to drive business performance through process automation
Coordinate and work ServiceNow service requests daily, creating and updating all tickets in ticketing software; conduct follow up calls; perform tests and troubleshooting
Participate in Agile software development ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives
Perform QA testing for system upgrades and enhancements
Participate in creating and maintaining integrations between systems and execute new reporting requests
What You'll Need to Succeed
Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent, relevant experience will be considered in lieu of degree
2+ years' experience administering and configuring the ServiceNow platform
Ability to configure or maintain key components of ServiceNow including groups and roles, business rules, forms, access controls, and Service Level Agreements (SLAs)
Ability to perform maintenance activities within ServiceNow modules including ITSM (Service Catalog, Change, and Incident), Knowledge, Workplace Services, and CSM
Experience with reporting, dashboard, and workspace creation and configuration
Experience troubleshooting issues within the ServiceNow platform and its modules
Experience in performing platform upgrades Things That Would be Great if You Brought to the Table Experience with ServiceNow Integration Hub
Experience with Microsoft SharePoint or Teams Administration
We'll also need you to
Be a
Be able to work outside of standard business hours, on occasion, as applicable Work Environment
This position primarily works in the company office or in a home office. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in-person, this position will need to be able stand, walk within the office and climb stairs on occasion.
Oscar Associates Limited (US) is acting as an Employment Agency in relation to this vacancy.
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