Title: Junior Application Support Analyst
Location: Quincy, MA
We're seeking a Junior Application Support Analyst who will understand the IT governance process, including incident, problem change and asset management.
This Junior Application Support Analyst will leverage their strong development skills, including knowledge of scripting language, CA proprietary tools (web screen painter) and schema developer and data loader tools.
This Junior Application Support Analyst will have a working knowledge of network security, firewalls, server aliases is a plus. Asset management skills would be beneficial, and understanding the CA MDB structure and relational dependencies is critical. You will have experience working with Service Desk/Incident Management ticketing systems used by EOHHS and/or CA Technologies (Broadcomm). The Junior Application Support Analyst will familiarity with database structures (schemas, tables, views) and constructing SQL statements.
Required Knowledge, Skills & Experience: 3+ years of application support experience Working knowledge of the GUI, scoreboard and saved queries, advanced queries utilizing additional arguments Working knowledge of web-based ticketing systems and reporting applications Familiarity with setting up and configuring Service Desk, Catalog, Embedded Entitlements Manager, Unified Self Service, and Mobility Services; customizations, java script changes, installation of SSL certificates, and Apache Tomcat Familiarity with setting up a web-based ticketing system including knowledge of apache tomcat and secure certificates Familiarity with maintaining knowledge base articles, announcements, code sets, locations, contacts, and configuration items Strong Knowledge of web-based Jaspersoft reporting tool, Oracle SQL Developer and Visio Familiarity with LDAP browsing tools (Softerra LDAP Browser for example) and Windows Microsoft Management Console Active Directory Viewer Experience working with Service Desk/Incident Management ticketing systems used by EOHHS and/or CA Technologies (Broadcomm) Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint and OneDrive Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences Ability to work independently in a team-oriented, collaborative and ever-changing technical environment Ability to effectively prioritize and execute tasks in a high-pressure environment
Education and Certification: Associates Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience. A+, Network+, MCP, MCSE, MCITP, or similar certification preferred.
