Position: Commercial Lines Lead Qualifications/Skills: Minimum 5 years of experience as a Commercial Lines Account Manager Minimum 2 years of experience in a management level position Experience with a wide variety of commercial lines policies Must be able to multitask, delegate, and demonstrate execution a Must be able to interact with a wide variety of personalities Must have strong organizational and planning skills Must have the ability to implement efficiencies and problem solve Must have robust excel skills Must have good written communication skills CIC, CRM, or CISR preferred but not required Experience with Applied EPIC preferred Bachelor's Degree preferred but not required Job Responsibilities: Commercial Lines Lead/Commercial Manager Oversee and manage Customer Service Representatives (CSRs), including coaching, disciplining, mentoring, and enforcing policies and procedures Help on-board new CSRs, communicate job expectations, and utilize personal expertise and skill set for training Evaluate individual CSR job performance semi-annually, identify and address developmental needs Analysis of procedures and implementing streamlining Train and oversee outsourced positions within department Delegate workload when team members are out of office (sick/vacation) Handle low level escalated customer service issues before elevation to upper management Resolve accounting disputes within department I am Jennifer Thompson and I look forward to having a conversation with you about your aspirations for a future career. Please contact me at
to have a conversation about this exciting career advancement opportunity! Jennifer Thompson Senior Director gpac Insurance Agencies Owners or Hiring Authorities: If your team needs any position filled, we can also assist in presenting qualified talent. Please reach out for a consultation today! All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
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