CAMPUS AUXILIARY SERVICES AT SUNY GENESEOJack's Retail SupervisorCAMPUS AUXILIARY SERVICES AT SUNY GENESEO!Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!OUR MISSION:We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.OUR VALUES:Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.We Value COMMUNITYWe Embrace ACCEPTANCEWe Pursue SUCCESSPURPOSEJack's is a food and retail marketplace on the campus of SUNY Geneseo. The Jack's' Supervisor assists in the smooth operation of daily processes to provide high-quality service to students, faculty, and other customers. This position is responsible for all store/cafe processes and ensures sanitation and safety practices are met in all areas of the location. This position has direct supervision of employees to ensure compliance and adherence to department policies and procedures.This is a 10-month position with summer months off. The schedule (which is subject to change) is 230p-11p Monday-Friday.ESSENTIAL FUNCTIONSOversight of Jack's Market to ensure high customer satisfaction in products and experience while driving company objectivesResponsible for product choice and placementCreate product placement and organizing space to utilize space and increase sales.Collaborate with the marketing team to promote Jack's to increase awareness and revenueMaintain monthly and annual sales targetsAnticipate and mitigate customer service comments or concernsMaintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of products and service standards and proceduresEnsure an effective learning environment by coaching employees, orchestrating learning opportunities and providing relevant, high impact feedback.Assist in interviewing and hiring of retail staffManage employee performance by clearly defining job responsibilities and standards of performance, providing clear, thorough and timely feedback.up to and including corrective actionMonitor staff attendance, reviews and approves various requests and authorizes all overtime and verification of timecardsResponsible for stock and inventoryCommunicates with other departments for Grab and Go product ordering and placementResponsible for daily register and safe reconciliationOther duties may be assigned to reach individual and organizational goalsSKILLS AND COMPETENCIESExcellent communication and interpersonal relationship buildingOutstanding customer serviceStrong leaderProblem solvingCustomer serviceBusiness acumenEDUCATION AND EXPERIENCE* High school diploma or equivalency. Associate's Degree preferred, or equivalent combination of education and experience. Culinary and/or supervisory experience required. ServSafe certification preferred.PHYSICAL REQUIREMENTSAbility to bend, stoop, kneel, crouch and twistContinued pushing, pulling, standing grasping and reachingAbility to lift up to 40 pounds occasionallySCOPE AND DIRECTIONReports to: Senior Dining ManagerDirect Reports: This position has direct reportsFLSA Status: Non ExemptRate of pay: $22.00 p/hBENEFITS PACKAGEComprehensive health and wellness packages including health, dental, vision, FSA or HSA for full time employeesRetirement savings with employer match contributionsLife/Disability InsuranceGenerous paid time offPaid holidaysComplimentary dining and our on campus restaurants and cafesCareer growth opportunitiesMy Better Benefits discount servicesTuition reimbursementIn support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.
