SUMMARY
We're looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the IT Manager, you will work in-office from Wiz's NYC office as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.
Please note:This will be a full time in-office position based in ourNew York Cityoffice.
WHAT YOU'LL DO
Provide tier 1 support for all end users both remotely and in person
Provide in-office executives with a white glove IT experience
Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
Participate in asset management activities related to both hardware and software
Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
Draft and update detailed internal and end user facing documentation related to supported technologies and processes
Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes, and train employees on best practices
WHAT YOU'LL BRING
2+ years of experience supporting end users both in-person and remotely
Past experience providing white glove support for C-Suite and Executives
Significant experience providing software support to Windows and macOS users
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
PREFERRED QUALIFICATIONS:
Professional experience with cloud service providers such as AWS, GCP, and Azure
Demonstrable, strong interest in security and cloud technologies
Fluency in operating within highly regulated environments
For candidates who receive an offer, the estimated pay range for this role is listed below and represents annual base salary range for non-commissionable roles or annual base salary + on-target earnings ("OTE") for commissionable roles. The offered compensation may also include restricted stock units. Final compensation will be determined based on various factors, including but not limited to the candidate's experience and skills. We are committed to offering fair and equitable compensation in accordance with labor laws and regulations. For more information on our employee benefits, visit ourCareerspage.
Pay Range: USD $86,500 - $119,000
