Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician Level 1 . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic networking troubleshooting related to desktop connectivity." Job Qualifications: Experience with Windows and Mac OS troubleshooting. Prior experience in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Valid driver's license and access to a vehicle for client visits." Job KPI's: First-touch closed: Each ticket that is completed with only one-time entry contributes to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $20.00/hr up to $22.46/hr and vary by experience and location. Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring. (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST, or MCP.) Benefits: Paid US Holiday Paid Time Off Comprehensive Health Plans Life and Accident Insurance Accident and Disability Coverage Company-paid training and certification Retirement Security Health & Wellness Program Salary Advancement
