It Technician

QUALIFICATIONS:

Four year degree in the field of computer science and/or equivalent work experience
Ability to provide technical expertise and support to end-users for Macintosh, PC, and mobile devices
Working knowledge of Mac OS, iOS, Windows, Chrome, and Google apps
Experience with troubleshooting and solving technology related issues
Ability to physically move equipment within a building
Strong interpersonal, organizational, and written/oral communication skills
Ability to prioritize and execute tasks in a changing environment and make sound decisions in emergency situations
Highly self-motivated and directed with a keen attention to detail and a strong customer service orientation
Proven analytical and problem-solving abilities with experience working in a team-oriented, collaborative environment
RESPONSIBILITIES: Provide timely support district-wide for all users by recording and following-up on tasks entered in the ticket system as well as responding to emails, messages, and phone calls
Provide direct technical support for students as needed
Collaborate to troubleshoot problems and discuss issues with the technology team
Execute assigned tasks and follow project plans
Configure, setup and provide repairs for end user devices and equipment
Reallocate, replace, and install equipment and software throughout the building as needed
Deploy and maintain student and staff mobile devices using the appropriate management tools and maintain charging stations
Facilitate repair process for district owned devices
Ensure the reliability of all networked and local printers, including ordering and recycling ink cartridges as needed
Maintain inventories, payment records, and other necessary documentation
Assist outside vendors, community programs, parents, and other organizations as needed
Manage the organization and recycling of technology equipment
Other duties as assigned by a Administrator of Technology and Facilities

TERMS OF EMPLOYMENT: 12 month position per CBA Unit Supervisors