Job Type
Full-time
Description
JOB SUMMARY:
The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.
**Given the essential responsibilities of this position, applicants must have the capability to work onsite at our Rochester, NY office on a daily basis.**
REPORTS TO: Director, IT Services
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
• Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines
• Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability
• Internal IT Data Center support and maintenance
• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements
• Create thorough documentation records of design specifications and deployed systems configurations
• Coordinate and execute Azure and Private Cloud managed services implementations
• Provide network and security assessments, identifying opportunities for system improvements and efficiencies
• Create, document, and escalate issues and problems according to ticketing standards and SLAs
• Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems
• Adhere to departmental policies for reporting and managing change requests
• Participate in an emergency on call rotation schedule
• Support development and implementation of Microsoft Azure and Private Cloud infrastructure
• SQL, Hyper-V, and Software Defined Storage performance tuning
• Other duties as required
Requirements
TECHNICAL SKILLS:
• Ability to design, install, configure, administer, and troubleshoot the following:
- Microsoft Windows Server
- Microsoft Windows Active Directory and Azure Active Directory
- Microsoft Storage Spaces Direct
- Azure AD Connect
- Azure Site Recovery
- Microsoft 365
- On Premise Microsoft Exchange and Hybrid Cloud
- Microsoft SQL Server
- Microsoft Remote Desktop Services
- Microsoft Hyper-V and VMWare Clustered Environments
- Enterprise Anti-Virus solutions
- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure
• Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage
• Working knowledge of HP, Dell, and SonicWall hardware
• Understanding of 802.1Q VLANS and Traffic Prioritization
SOFT SKILLS & ABILITIES:
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels, from executive to IT personnel to end user
• Operates with client satisfaction in mind
• Energy, enthusiastic and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
• Bachelor's degree preferred
• 10+ years of relevant IT experience
• Preferred Certifications
o Microsoft Azure Administrator
o Microsoft Azure Database Administrator Associate
o SonicWall Network Security Professional (SNSP)
WORK ENVIRONMENT/PHYSICAL DEMANDS:
• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
• Ability to schedule for evening or weekend work occasionally
• Valid driver's license in your state of residence and reliable personal vehicle
Benefits:
• Competitive salary
• Relaxed Company Culture
• Generous Vacation Allowance
• Health/Dental/Vision Insurance
• Flu Shots
• Life Insurance
• Long and Short Term Disability Insurance
• Investment in Professional Development
• Value Recognition and Rewards
• 9 paid holidays
• Birthday Paid time off
• Generous Company 401K 4% Match
• Company laptop & Cell Phone
• Team Outings & Events
• Flexible Work/Life Balance Valued
Salary Description
$70-$110K BOE
