It Systems Administrator

IT System Administrator
Direct Hire
Hybrid in NYC
IT System Administrator - Field Support will be part of the Service Desk team which provides technical support to a medium-sized Enterprise ensuring PC/laptop, printers, and peripherals are properly maintained and serviced. Essential Functions Act as primary point of contact for east coast corporate and field offices
Manage remote office technology stack DHCP administration, printer support, ISP support, remote access, phone system support, Carbon Lighthouse Support
Deploy and administer firewalls to secure building automation systems
Partner with the Infrastructure team to manage and maintain local data center systems supporting field offices
Monitor and respond to system alerts on circuit status, along with tickets from ISP for outages/changes/restoration of services
Manage vendors related to ISP circuits, telephone installation and repair
Assist users with solving technical issues, software installation and support
Analyze and diagnose user computer problems
Set up or repair computer equipment or related devices
Train users to work with new computer hardware and software
Mentor junior team members and act as a technical escalation point
Requirements Experience 5-7 years of experience in general IT systems support, including 2+ years supporting multiple remote offices.
Education Bachelor's Degree required. Computer Science, Engineering, or Information Science degree strongly desired.
Special Qualifications Experience with firewalls, Building Automation Systems, and internet service providers is desirable. Experience with Nutanix operating systems is desirable

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