It Support Technician — Associate

Associate programs at Astranis typically last for twelve weeks, and are salaried roles designed for students and recent graduates who have received their Bachelor's degree. As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis. RoleAssist with support tickets and escalate as needed Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioningHelp with inventory managementKeep documentation on infrastructure, policies, and procedures up to dateAccount management, troubleshooting, and password resetsAssisting with infrastructure upgrades and larger projectsWorking closely with our engineering teams to provide support for the development and manufacturing of space hardwareCollaborate with team members to address IT challenges as they ariseRequirementsExcellent customer serviceUnderstanding of troubleshooting techniquesExhibits critical thinking skillsAble to take notes and remember directionsExperience with Windows, MacOS, and/or LinuxHighly motivated with an interest in helping and teaching othersAble to perform duties autonomously without much supervisionBonusExperience with Network troubleshootingExperience with Microsoft 365Familiarity with troubleshooting/updating scriptsComfortable with replacing hardware in laptops and desktops