Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.Tempus builds software as nimble as our teams. Our modern full-stack tech stack - React and NodeJS on AWS - allows our teams to iterate rapidly and lead our industry in innovation. Our decentralized, microservice architecture and emphasis on automation allow us to deliver advanced solutions with confidence, and at scale.As a Helpdesk technician, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients.What You'll Do:Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:Addressing and mitigating technology-related issues for employees, i.e. desktop supportMaintaining computer systems, hardware, printers, and computer peripherals, including inventory trackingUser account administration including on and off-boarding of employeesEvaluating and testing new technologiesWorking with software and hardware vendorsSupporting and reporting to the IT Operations Manager with a number of business-critical initiativesSupporting executives with IT-related issuesMaintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)Phone and remote support for Tempus clientsWork in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employeesWhat we’re looking for:Required:Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)Installing and supporting security products like endpoint and anti-virus/malware protectionBasic network and VOIP phone system troubleshootingAdministering identity management products (MS Active Directory, Okta, Google Admin, etc)Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and proceduresProficiency in supporting both Mac OS-X and Microsoft WindowsExperienced with supporting remote, on-site, and hybrid usersAbility to work in fast-paced, agile environments, including off-hours supportMinimum of 2 years in an IT related field and/or relevant customer service rolePreferred:Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)General familiarity with Microsoft SCCMGeneral familiarity with Mobile Device Management (MDM) applicationsGoogle Suite Admin experiencePrevious experience coordinating with DevOps and/or information security teamsPrevious experience in the healthcare sectorProfessional certifications such as ITIL Foundations or Comptia A +.BS in Computer Science, Information Systems, or related field#LI-EH1#LI-Hybrid
