DirectViz Solutions, (DVS), is a rapidly growing government contractor that meets mission IT needs for government customers. We are hiring an IT Support Specialist. The work location will be Alexandria, VA.
Job Description and Responsibilities: IT Specialists support activities associated with providing on-site Tier 1 and Tier 2 IT Support-like services for an individual business unit. IT Specialists work directly within an office and/or business unit. They provide initial computer support and then escalate to the Service Desk as required.
Support Requirements:
Provide user support in using desktop systems and applications Support for end-user applications Sharepoint site creation and management - managing permissions Computing Systems and Peripherals Migration of computing systems to new platforms Administration of laptop computer and transferable media encryption compliance Coordination, administration, and maintenance of electronic images for the staff Software and Hardware repair, installations, hardware break/fix Relocation of computing systems and peripherals or otherwise known as office moves. 1-2 customers at a time (large office moves may require additional resources) Computing systems and peripherals, hardware/software acquisition support in compliance IT guidance provided Installation, support for evolving computing environment Email support and coordination: Mailing lists, mail forwarding, user mail storage management, archiving Assist with file transfer and other large data file movements to/from the computing environment and external sources/destinations. Central copiers and printers support Installation assistance Repair escalation Routine maintenance such as toner replacement Interfacing network enabled copiers to NSF Central IT services Installation/upkeep of printer drivers Administrative support for photocopier set-up, diagnostic, and operational management features Liaison with IT Service Desk and other organizations Attend IT Specialist Meetings Escalation of issues that need enterprise level support Coordinate with Tier 1 and Tier 2 at IT Customer Support Center Coordinate with Tier 3 resources on an as needed basis Software licensing management compliance As required, support software license management needs of the directorate Support Incident reporting and response Support vulnerability management Provide standard configuration compliance Support compliance with gov't policies regarding information security IT systems inventory records management support Provide support for use of electronic conferencing systems Audio and video conferencing equipment scheduling, operations, maintenance, and upgrades Virtual technology support Provide system administration and management for local/specialized systems Maintenance and security patching Systems requirements assessment for lifecycle replacement, upgrade, and new business needs Support Office/Directorate/Division special requirements: including support of staff presentations, publications, world-wide-web services, and information dissemination activities. Electronic presentation preparation support, to include image manipulation, graphics IT systems support to client sponsored meetings and conferences: program panel reviews; workshops; conferences; routine administrative meetings, etc. Develop training materials and procedures to train users in the proper use of video and audio systems Webmaster support Requirements: Experience: HS w/ 17+ yrs. or BA/BS w/ 11+ yrs or MA/MS w/ 8+ yrs. Must be able to obtain a Public Trust Physical and Mental Qualifications: Be able to maintain awareness during scheduled working hours Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard) Able to lift up to 15 pounds Excellent verbal and written communication; good command of the English language Execute tasks independently and work as a team Learns and memories routine tasks Strong organizational, grammar, business correspondence, and self-management skills Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be provided for employees with disabilities. DVS retains the right to change or assign other duties to this position. DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.
