It Support Consultant

Job summary
Seeking Extended Technical Support Consultant for Information Technology Services (ITS) at the University of IowaProvide direct support, consultation, guidance, and training to users and identify technical solutionsResponsible for installation, maintenance, and support of computer systems in a PC and Macintosh environment
Job seniority: entry level
Responsibilities
• Installation and maintenance of software, hardware, and licensed inventory tracking• Basic training in the use of supported systems• Administering public resource areas and explaining technical concepts to non-technical users• Interacting with University staff and conveying knowledge about information technology services• Connecting customers with the right solutions to meet their needs
Requirements
• Bachelor's degree in an appropriate discipline, or equivalent education and related experience• Professional support experience in technical support (1-3 years)• Experience supporting Windows PCs, laptops, printers, and mobile computing devices• Ability to troubleshoot computer systems and network performance• Excellent written and oral communication skills• Interpersonal, customer service, and teamwork skills• Physical ability to move and transport computer equipment up to 50 pounds• Desirable: Knowledge of Active Directory, experience with Apple computers, healthcare/dental experience, experience with desktop management tools
Key Skills Needed
• Knowledge of Active Directory Users and Computers• Experience with supporting Apple computers• Experience in a healthcare or dental setting• Experience with desktop management tools