What we offer:- Serve as the primary point of contact for an assigned site.- Work directly with Site Administrative Assistants to support Local Leadership needs.- Installing and configuring Dell Hardware & peripherals.- Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.- Install programs/software with executables and SCCM software center.- Performing data migrations using various tools such as OneDrive.- Accurately track & document the installation and or removal of equipment in CMDB.- Coordinate directly with end-user in setup of new device, shipping and return of old pc.- Experience with end-user virtual private network configuration (Pulse, AoVPN).- Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.- Assist in employee On-boarding process, including equipment procurement & imaging.- Utilize ticketing system to document service request and incidents.- MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.- Printer management including standard break/fix of hardware, software, and networking issues.- Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.- Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.- Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.- Participate in weekly IT Site Support meeting.- Participate in team projects that enhance the quality or efficiency of Service Desk delivery.- Attend training and compliance sessions as required.Tasks and Qualifications:Qualifications and Requirements:- Three or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.- CompTIA A+ Certification, MCSE, or other IT Certifications.- Working knowledge of and experience with Windows10, Office365, Teams and SCCM.- Experience with Inventory / Asset Tracking software.- Ability to follow written IT policies and procedures.- Strong communication and interpersonal skills.- Strong organizational skills and a strong attention to detail.- Ability to work independently with mínimal supervision.- Ability to unboxing and disposal of OEM packaging.- Routine transporting of items up to 30 lbs.
