# - It Service Desk Technician - Seeking Transitioning Service Member

Our client is seeking an IT Service Desk Technician to join their dynamic team.
This role entails providing technical support and assistance to end-users, resolving hardware and software issues, and ensuring smooth operations of IT systems.
Responsibilities: Provide IT service desk and technical support to users Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance. Troubleshoot problem areas accurately and provide end-user training where required. Evaluate and respond to service requests in a timely manner with a resolution. Perform analysis and diagnosis of routine PC problems for end-users. Recommend and implement solutions. Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products. Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal. Construct and test customized configurations based on different platforms and operating systems. Monitor and test PC performance and provide statistics and reports. Maintain communications with end-users to ensure systems meet our needs With guidance, perform periodic system maintenance Place vendor service calls to resolve hardware or software failures Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network. Produce metrics, project status reports, and operating status reports for management and team members Perform and document routine problem analysis and resolution design for systems Support, communicate, and defend the values and culture of the organization Maintain and enforce network and information security in accordance with company policy Extended or after-hours support is required Occasional travel to other sites required Experience with building and maintaining Active Directory Experience with VPN, remote access, and remote support.  APPLY TODAY! Our Recruiting Manager, Buck Flowers, will review your application immediately! If there is a mutual interest, we will respond within 48 hours to tell you all about the hiring company and answer any questions so you can determine if this is a career you'd like to pursue. Feel free to follow up if you don't hear back within two business days by emailing .