Job Duties Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
Provide end user support as needed.
Provide, maintain, and improve upon excellent customer support.
Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.
Basic troubleshooting for complex issues throughout the company infrastructure
Provide Tier I support to associates and clients
Follow up on outstanding requests and ensure timely resolution
Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
Remotely support audio and video or classroom technology equipment
All other duties as assigned
Knowledge, Skills and Abilities Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.
Knowledge of collaboration tools such as Zoom, Team, Skype, etc.
Remote Support Tools
ITSM (Ticketing systems)
Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Basic hardware and software troubleshooting skills
Basic networking knowledge
Basic Active Directory experience
Attention to detail
High sense of urgency
Minimum Qualifications Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience
About Saint Louis University
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.
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