Position Overview
The IT Service desk Analyst is responsible for responding to user inquiries regarding hardware, software, equipment, applications, or other IT related concerns, assessing the problem, and resolving the problem for end users. This role is responsible for maintaining software and in-house applications, including managing upgrades, installations of new hardware and software, troubleshooting problems with computer systems, and assessing viruses and potential threats to a company's network. The IT Service Desk Analyst also monitors the use of email, creates and changes passwords, makes suggestions for improvements to computer systems, backs up data and performs data recovery as needed.
Supervisory Responsibilities (indicate yes or no)
No
Essential Job Duties Provide IT Service for all users on desktops, laptops, printers, monitors, phones, projectors, and peripheral devices both onsite and remotely.
Setup computers, phones, and related equipment through Cisco UC.
Support and administration for a Remote Desktop environment
Active Directory administration: creating and deleting users, creating, and modifying security groups.
Create new shared folders and assign permissions while following company standard procedures.
VOIP telephone system administration. Create users, extensions, groups. Assist users with basic phone operation.
Maintaining an inventory of equipment and supplies (cables, adapters, etc.)
Document procedures and create checklists.
Follow procedures/checklists to ensure consistency and quality in work.
Practice security-minded judgment in all day-to-day activities
Responsible for training users on applicable systems
Communicate effectively and tactfully, both written and verbally, with internal staff and external customers
Microsoft Office 365 Administration- adding and removing licenses, application support.
All other duties as assigned
Requirements Experience in a mixed environment. (Windows, Mac OS, IOS, Android, Chrome OS)
Proven experience as IT Service Desk Analyst or similar role
Sound understanding of computer systems (hardware/software), networks, etc.
Experience in analysis, implementation, and evaluation of IT systems and their specifications
NetSuite experience preferred
Experience in Zendesk or other related ticketing systems
Industry standard IT Certifications are preferred
Competencies Customer service.
Communication skills.
Ability to learn quickly.
Troubleshooting/problem-solving skills.
Ability to work under pressure.
Adaptability.
Teamwork skills.
Interpersonal skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, the duties require the use of the hands to type and the ability to communicate, requires the ability to move about, some duties may occasionally require the ability to lift to 20 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Privacy
Your application for this position is subject to Designs for Health's Privacy Notice for Job Applicants and Workforce Members. Designs for Health does not sell your personal information, nor does Designs for Health share it for purposes of cross-context behavioral advertising.
Our Commitment to Diversity, Inclusion & Belonging
Designs for Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment where all employees can grow and thrive. Our employees form meaningful and often life-long connections while working at Designs for Health. We are all passionate about our mission of designing a well world, together.
