It Service Center Specialist

Provides phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications developed for/by the customer. Must be very patient and have an outgoing personality and the ability to speak well. Be able to work independently and with a team. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Escalate unresolved problems to expedite resolution.

This position is fulltime on-site in Bethesda, MD.

Shift Schedule: Midnights (******** ), Friday through Tuesday or Saturday through Wednesday.

Required Skills

Required Experience

This position requires a minimum of three (3) years of experience, of which at least two years must be specialized. Specialized experience includes: knowledge of PC operating systems, (e.g., Windows), Microsoft Office Suite/Office 365, standard business software applications, automated ticket tracking systems (e.g., ServiceNow), and work on an IT Service Center. General experience includes information systems development and other work in the client/server field, or related fields. Additional experience in network and datacenter monitoring is a plus. Must have the ability to communicate orally and in writing with a positive customer service attitude.

Certifications: A+, HDI, MMDA or other relevant certifications and/or technical training are a plus.
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