It Partner-H

Provide first-level technical support to end-users via phone, email, or chat, ensuring prompt and courteous assistance.
Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions.
Install, and update software applications, and hardware peripherals.
Troubleshoot network connectivity issues, assisting with VPN access, Wi-Fi problems, and basic network-related inquiries.
Educate end-users on best practices and self-help procedures, helping them resolve common IT problems independently.
Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff.
Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement.
Participate in on-call rotation and provide after-hours support when necessary. Qualifications:
High school diploma or equivalent; a relevant IT certification or degree is a plus. CompTIA A+ Preferred
Proven experience in a customer-facing technical support role or relevant internship experience.
Strong understanding of common desktop operating systems (Windows, macOS) and office productivity software (Microsoft Office, Google Workspace). Basic knowledge of computer hardware components, printers, and mobile devices.
Excellent communication and customer service skills, with a patient and empathetic approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced environment.
A strong commitment to maintaining confidentiality and data security
Job Type: Full-time
Salary: Depends on experience
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person (Farmington, UT)
Hourly Pay: $18 - $21 DOE