The IT Operations Engineer will play a crucial role in managing change, resolving incidents, monitoring performance, disaster recovery planning, and leveraging ServiceNow to enhance operational efficiency. The role will work in a fast-paced environment, demonstrate problem-solving skills, and assist in optimizing operational processes. Responsibilities include but are not limited to:
Change Management:
Collaborate with cross-functional teams to assess, evaluate, and implement changes to operational processes.
Ensure that change initiatives are executed seamlessly, minimizing disruptions, and maximizing efficiency.
Utilize ServiceNow for change tracking, documentation, and reporting.
Incident Resolution: Act as a key point of contact for incident reporting, resolution.
Investigate and analyze incidents, identifying root causes and implementing preventive measures.
Work closely with IT teams and vendors to ensure timely incident resolution, minimizing impact on operations.
Performance Monitoring: Develop and maintain performance monitoring systems to track key operational metrics.
Analyze performance data, identify trends, and recommend improvements to enhance overall efficiency.
Implement proactive measures to address potential performance issues before they impact business operations.
ServiceNow Management: Leverage ServiceNow platform to streamline and automate operational workflows.
Maintain and optimize ServiceNow configurations for incident management, change management, and performance monitoring.
Assist in providing training and support to end-users on ServiceNow functionalities.
Disaster Recovery: Collaborate with key stakeholders to develop and implement best practices to protect and restore data and systems in the event of a disaster.
Create and maintain disaster recovery procedures and documentation in coordination with the Business continuity team(s).
EDUCATION: General and business knowledge equivalent to a bachelor's degree
EXPERIENCE: 3-5 years of related experience
CERTIFICATION(S): Certification in ServiceNow Administration preferred
SKILLS: Proven experience in change management, incident resolution, disaster recovery planning & execution, and performance monitoring
Excellent communication skills, both written and verbal
COMPETENCIES: Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS: Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Welcome! You made it to the job description page!
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.
Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks: Quick Reference Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
Nationally recognized 401K with up to 10% company match that helps you prepare for your future
A multitude of benefits and incentives to stay mentally and physically healthy
Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
Women in Leadership
Diversity, Inclusion and Belonging
Care Connections
PEER (Peer Experience, Engagement and Recognition)
Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
Join a company that grows with you – personally and professionally.
#LI-DS1
#IND100
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
