Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities:
This is a remote position.
Summary
The Epic Software Engineer strives to improve the user experience by implementing and enhancing Epic Willow and Beacon applications.
They perform application build and configuration management functions or work directly with Software Engineers by writing technical specification documents for development.
They perform testing, configuration management for the implementation, enhance or upgrade of solutions on premise or in a cloud hosted environment.
The Epic Software Engineer acts as a subject matter expert in design, configuration and building 1 or more technologies of moderate to high complexity.
The Software Engineers document and describe process and procedures relating to the solution and transition operational support to Technical Analysts.
Key Responsibilities
Designs, configures, tests, implements, and maintains solutions with limited direction.
Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work directly with Software Development engineers when development is needed to meet business objectives.
May lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
Interacts with business teams to develop application requirements and installation plans.
Contribute to and maintain a thorough understanding of application standards, policies, and procedures and
Participates in ensuring transition to operations functions have occurred to Technical Analysts resources for successful ongoing operational support.
Leads and coordinates peer reviews of single facility or application focused configuration work to ensure it aligns to the business and technical requirements.
Leads application management activities for a single functional area to achieve project objectives.
Manages product lifecycle management, end user enhancement requests of moderate to high complexity, and technical aspects of the modules/applications that are assigned.
Provides administrative, application configuration or coordinates with Software Development Engineer for code development, performs unit and integration testing for small to medium complex projects) or functional areas of larger projects or programs.
Researches and recommends appropriate application management best practices, and tools.
Responds to end user problems and develops/maintains strong, positive working relationships with the end user community.
Assists in documenting business and system processes and procedures through the use of industry standard process flow and flow charting techniques.
Assists in developing training materials and training users on system functionality.
Participates in Application feasibility and selection processes.
Prepares and installs solutions by determining and designing system specifications, standards, and configuration.
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, solution configuration and design.
Protects the organization by keeping information confidential and safe.
May be pulled into highly complex high severity issue management situations.
Qualifications:
Bachelors degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required
PharmD with active licensure preferred
7-10 years experience working in IT as an Application Systems Analyst or Technical analyst type role and/or Oncology, Pharmacy, Nursing, Medical Assistance or equivalent required
4 or more years experience application support, implementation or development experience with applications in a hospital or medical related industry is required
Prefer Epic Certification or Proficiency in Willow Inpatient, Ambulatory and/or Beacon
Excellent writing/documentation and communication skills
Fast learner, quality consciousness and committed to providing exceptional customer service
Knowledge of troubleshooting hardware and software
Experience working with project life cycle or project management methodologies required
Advanced understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gather, specification development and creation of design and system test plans
Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required
Excellent presentation, technical writing and documentation skills are required
Strong Analytical and problems solving skills required
Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required. Highly self-motivated, ability to complete assignments with limited supervision and attentive to detail is required
Operational understanding and ability to work in a complex and matrix oriented team environment
Strong command of key productivity applications: Google Workspace & Zoom
Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired
Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill
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