It Cybersecurity/ Specialist

Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. Positions will be filled as vacancies occur.
Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
All US Citizens. This announcement is intended to be used to collect resumes for future positions. This may or may not result in a referral. As vacancies occur, applicants will be considered for referral and will receive notification at that time.
DutiesDuties may vary based on organization and work role of the position selected for but may include the following: Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurationsProvides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.Applies information security/information assurance policies, principles, and practices in the delivery of customer services.Coordinates, executes, implements, and maintains the installation and operation of customer application systems.Develops specifications for user instruction manuals based upon customer needs.Develops and manages customer performance requirements and customer support policies and procedures.Serves as the technical analyst and resolves the complete range of problems within the scope of the activity operations and refers operational problems requiring specialized expertise to the appropriate technical expert. RequirementsConditions of Employment Must be a U.S. Citizen.Males born after 12-31-59 must be registered or exempt from Selective Service.This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.Drug testing may be required. Individuals tentatively selected for drug testing designated positions will be required to submit to urinalysis for illegal drugs prior to appointment.Shift work may be required.Recall/On Call 24/7 may be required.Rotating shifts may be required.Incumbent may be required to complete Foundational and/or Residential Qualification requirements and any future Cybersecurity Workforce qualification/credentialing requirements as defined by the DoD 8140 policy.Position may be designated as Mission Essential and incumbent may be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.The position may require the selectee to hold a current DoD Top Secret security clearance based upon a Single Scope Background Investigation (SSBI).Prospective candidates may have to meet criteria for Presidential Support Duty in accordance with DoD Directive 5210.55 (PSD Category II, minimum).Security Clearance level may be Secret, Top Secret or Yankee White.This position may require an OGE 450, Confidential Financial Disclosure Report required within 30 days of appointment pursuant to 5 CFR 2634.903(b) (DoD 5500.7).The incumbent may have to obtain Acquisition certification in the Test and Evaluation Functional Area at the Practitioner Functional Tier within 60 months of entry into this position.Salary plus Cost-of-Living Allowance (COLA) is authorized for Ford Island/Pearl Harbor, Hawaii. This rate is subject to change without notice.Information Assurance (IA) Certification may be required.This position may be designated as a key position.This position may require polygraph examination depending on the position selected for. Notification of polygraph requirement if required will be given at time of offer. Qualifications In order to qualify for this position, you must meet the requirements described below. Basic Requirements Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy. completeness, and consistency with standards.Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needsOral Communication - briefing mid-level management and IT staff on the status of information technology systems, project, or daily operations, including the communication of technical information to non-technical audience.Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as: Experience providing technical guidance, advice, and support in troubleshooting issues and resolving complex problems with desktop operations to internal and external customers. Developing and managing customer performance requirements and customer support policies and procedures. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after submitting application.
Education There is no substitution of education for the qualifying experienceat the GG-13 grade level Additional information If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.Some selected positions may result in an eligibility to receive the Targeted Local Market Supplement (TLMS) which is dependent upon the DoD Cyber Workforce Framework (DCWF) work role assigned to the position occupied. Actual TLMS salary to be determined at time of selection.Positions will be filled as vacancies occur.This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.Telework availability will be based upon the mission requirements and supervisory determination.Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.We may use this announcement to fill additional vacancies within 90 days of the closing date.Moving costs MAY be paid.The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.Recruitment, relocation, or retention incentives MAY be authorized.Salary will be determined based on the duty location.This position may be designated as Mission Essential.Employee may be subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.Shift work may be required.Salary will be determined based on the duty location after selection.The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.For more information on the Cyber Excepted Service Personnel System, click here.For more information on veterans' preference, click here.For more information regarding qualifications requirements, click here.All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact for assistance. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.