We are hiring a versatile IT Customer Support - Journey | Washington State University to join our innovative team at Washington State University in Pullman, WA.
Growing your career as a Full Time IT Customer Support - Journey | Washington State University is a promising opportunity to develop productive skills.
If you are strong in adaptability, time management and have the right work ethic for the job, then apply for the position of IT Customer Support - Journey | Washington State University at Washington State University today!
IT Customer Support - Journey Available Title(s):
483CS-NN_CS_NPS - IT Customer Support - Journey Business Title:
IT Customer Support - Journey Employee Type:
Classified Time Type:
Full time Position Term:
12 Month Position Details: Summary of Duties:
The IT Customer Support serves a key role in supporting the staff, students, and technology needs of University Marketing and Communications. The function of this position is to provide journey level administration and support that involve the planning and delivery of customer support services. This position resolves complex problems, incidents, and requests using fully competent professional knowledge of a wide range of IT principles, concepts, and practices across multiple WSU enterprise applications, services, and hardware.
This position works independently on all levels of assigned expertise, resolving complex issues. This position will resolve problems and incidents requiring analysis and the discernment of the most suitable solution(s) and processes available. They will apply experience, knowledge, and skill to both standard and non-standard issues. They will understand and can discuss the application and implications of agency changes to processes, policies, and procedures in the assigned area of responsibility. Under general supervisor, this position is expected to maintain service levels and delivery of services by maintaining services, resolving incidents, and service requests. Essential Job Functions: 50% Customer and Technical Support
25% System, Application, and Network Support
15% Office Technology Administration and Procurement
5% Professional Development
5% Other Duties as Assigned
Required Qualifications: A Bachelor's degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications: Relevant industry standard certification(s).
Knowledge of SCCM application.
Knowledge of MacOS and iOS troubleshooting procedures.
A basic understanding/experience working with Jira or other similar tracking and agile project management software.
Additional Information: Area/College: University Marketing and Communications
Department Name: Finance and Administrative Services
City, State, Zip: Pullman, Washington 99164
Department Link: University Marketing and Communications
Monthly Salary: Range 03 IT | $5,719 - 7,695 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation .
Overtime Eligibility: Overtime Ineligible
FTE: 100%
This is a permanent position. Posting Close Date: Applicants must submit their completed application by Thursday, October 12, 2023 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must upload the following required documents to their online application. External candidates , please upload all documents in the 'Resume/CV' section of your application. Internal candidates, please upload all documents in the 'Resume/Cover Letter' section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents: Resume
Cover Letter
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: View phone number on main.hercjobs.org (v), Washington State TDD Relay Service: Voice Callers: View phone number on main.hercjobs.org; TDD Callers: View phone number on main.hercjobs.org, View phone number on main.hercjobs.org(f), or View email address on main.hercjobs.org .
To apply, visit Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.
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jeid-be780cee2179424db5eb04d04f56586f About Washington State University
Washington State University is a public research university committed to its land-grant heritage and tradition of service to society. Washington State College was established in 1890 as a land-grant institution. It has become a distinguished public research university, but its mission remains rooted in accessibility and public service.For more than 130 years, we have strived to unlock possibilities by empowering students, faculty, and others to create a world where all people can thrive.In that spirit, our community welcomes scholars from around the globe and prioritizes equitable opportunities for all.
Connections working at Washington State University
Benefits of working as a IT Customer Support - Journey | Washington State University in Pullman, WA:
? Company offers great benefits
? Company offers career progression opportunities
? Generous Compensation
