Full job description This position provides customer service through technical support, troubleshooting, and assistance with IT-related concerns. Attention to detail and a customer-focused mindset is required. Performs other duties as assigned.
JOB DUTIES: 50% - Essential - Technical Support:
Provides technical support to customers through in-person visits, phone calls, email and remote assistance tools. Troubleshoots software and hardware issues, identifies root causes, and implements solutions promptly. Assists with software installations, updates, and configurations. Serve as the initial support contact for classroom technology and video conferencing systems. Works with the lead consultant to understand University recommended hardware, software, and procurement policies. Provide assistance with purchasing hardware and software for customers.
30% - Essential - Documentation:
Maintains accurate records of IT support requests, resolutions, and service activities within the Clemson approved documentation system. Contributes to and assists with maintaining a knowledge base of common issues and resolutions to assist other technical staff.
15% - Essential - Technical Training and Industry Awareness:
Provides technical training for community members for the use of University tools and resources along with best practices. Maintains awareness of the IT industry regarding hardware and software applicable to the University through participation in weekly/monthly technical meetings and engaging in technical discussions with other IT staff. Completes training as required by the department or University.
5% - Essential - Compliance and On-Call Support:
Assists lead consultant in developing departmental standards, policies and procedures. Provides on-call hardware, software, and technical support to faculty, staff, and other end users when necessary.
MINIMUM REQUIREMENTS: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
PREFERRED REQUIREMENTS: Associate's Degree -Information Technology or related
1+ Years work experience in information technology or a related field.
RESPONSIBILITIES JOB KNOWLEDGE
Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS: 10% - Stand for prolonged period
20% - Sit (stationary position) for prolonged period
50% - Walk or move about
5% - Ascend or descend (i.e. stairs, ladder)
5% - Position self to accomplish task (i.e. stoop, kneel, crawl)
30% - Communicate, converse, give direction, express oneself
25% - Recognize or inspect visually
5% - Move, transport, raise or lower
5% - Extends hands or arms in any direction
30% - Perceive, observe, clarity of vision
WORKING CONDITIONS: No Work Conditions
WORK SCHEDULE: Standard Hours: 37.5
COMPENSATION INFORMATION Expected Salary Range ($ 45,530.00 - $ 60,000.00)
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.
ESSENTIAL PERSONNEL LEVEL Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.
JOB LOCATION: Clemson, SC
APPLICATION DEADLINE: April 29, 2024
MILITARY AND VETERAN: MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email upon submission of your application.
CLOSING STATEMENT: Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
