Job Title: IT Application Manager
Department: Information Technology
Reports to: IT Director
Position Summary:
This position is responsible for overseeing all of the IT department's software development, integration and business analysis efforts. This position ensures the company's core systems reflect the evolving needs of the company's business users. This position facilitates the interaction between IT development/BA staff and the various business units across the organization. This position participates in the design, development and maintenance of integration packages related to the company's core processing systems. Oversees day-to-day activities of the software development/BA staff.
Essential Functions:
Ensure the company's core processing systems are maintained and running efficiently and effectively.
Ensure the company's core processing systems are modified according the changing requirements of the business.
Act as a liaison between IT department and business units.
Oversee software development/BA staff.
Maintain oversight of a portfolio of IT projects.
Lead software development/BA projects within the organization.
Evaluate business processes for maximum efficiency, compliance, etc.
Oversee requirements gathering and scope definition efforts across the department.
Consult with business users to provide advice on efficient business process management.
Use knowledge of insurance best practices to offer advice on business process enhancement.
Ensure all of the company's core systems are covered in terms of disaster recovery and business continuity.
Support the IT Director with the oversight and development of short and long-term IT projects.
Requirements
Education
BA/BS from accredited 4-year college/university in Computer Science, Management, or related field required, Master's degree preferred
Experience:
Seven+ years of related experience in a corresponding field, preferably in workers' compensation or other P&C insurance environment
Required Skills/Abilities: Strong analytical and problem solving skills
Strong organizational skills
Ability to manage multiple, high-priority tasks simultaneously
Strong attention to detail
Ability to work effectively with technical and non-technical personnel
Excellent communication skills, verbal and written
Specialized Knowledge, Licenses, etc.:
Demonstrated proficiency in: MS Office (Word, Excel, PowerPoint, Outlook)Oracle (9i-current versions)
Business process modeling/data modeling tools
Preferred-Guidewire (Gosu and general knowledge)
Values and Mission:
Adhere to values and mission by demonstrating Service Excellence, Trust, Ownership, One team and Boldness in thought and action.
Positive Attitude:
Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.
