Why Join Us?
We offer an attractive compensation package including health, vision, dental, a 401(k) plan with a generous employer match, and more! You'll be part of a full-service company that encompasses planning, architecture, design, construction, marketing, and resident experience - all under one roof, working together to create uniquely beautiful living spaces.
Position Summary
We are seeking a full-time IT Administrator to join our dynamic team. In this role, you will be responsible for providing remote and on-site technical support by collecting trouble tickets, analyzing and escalating issues, implementing solutions, and tracking tickets to resolution.
Primary Responsibilities
- Provide remote and on-site help desk support, demonstrating excellent customer service skills
- Work under the guidance of senior IT staff to diagnose and resolve technical problems
- Deliver desktop support services, including installation, configuration, and ongoing usability of computers, peripherals, and software
- Configure and troubleshoot Microsoft Office applications for clients
- Properly set up remote support tools to ensure reliable access to client desktops and laptops
- Identify and troubleshoot issues impacting system performance and availability
- Troubleshoot and resolve client network and application issues per our Managed Service Provider (MSP) plans
- Maintain and update documentation for assigned projects and systems
- Assist in implementing telecommunication systems, including VoIP, cell phones, and mailbox management
- Provide quality customer service to all clients in a timely and professional manner (in person, over the phone, by remote desktop, or by email)
- Take ownership of assigned project tasks, communicate status and progress, and complete them within acceptable timeframes
- Actively seek work and communicate availability to management
- Perform additional duties as assigned by management
Skills/Knowledge/Experience
- Strong working knowledge of Microsoft Office, Zoom, and other telecommunication systems
- Ability to maintain strict confidentiality of sensitive information
- Excellent written and verbal communication skills
- Strong and pleasant telephone and interpersonal skills, with the ability to interact professionally with clients, vendors, and co-workers (in person and over the phone)
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
- Comprehensive understanding of data analysis and techniques
- Strong attention to detail, high level of professionalism, and experience working with senior-level executives
- Ability to work independently, prioritize tasks, and seek clarification when necessary
- Ability to work under pressure with tight time constraints, handle frequent interruptions, troubleshooting, unresolved situations, frequent change, delays, or unexpected events
- Ability to work after hours and/or weekends, and travel locally when needed
Education and Experience
- High School Diploma or Equivalent
- 1 year of Information Technology experience
- Related industry training & certifications
Preferred Qualifications
- Associate's or Bachelor's degree in Information Systems
- CompTIA A+ certification
Employment Type: Full-Time
Salary: $ 60,000.00 75,000.00 Per Year
