Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The interpreter services coordinator works in a fast-paced environment coordinating all requests for interpreter services. Receives data from Epic, organizes the information into a useable format in the Language Department Scheduling and Management Tool and assigns the interpreter-patient daily work schedule. This includes assigning to a variety of modalities, including phone, video and in-person appointments. Provides direction to the interpreters by triaging and downloading add-on patient appointments and/or reassigning appointments, entering the information on the interpreters' PDAs. Performs daily resource management activities including forecasting needs, working with Supplemental and vendors to ensure proper coverage. Position is able to manage multiple schedules across all language groups. Incumbents work as office colleagues with individuals from diverse cultures while interacting with international and local non-English speaking individuals over the phone. The position requires time management skills, multi-tasking, and flexibility while maintaining accuracy. The Interpreter Services Coordinator is a unique position in which empathetic communication with interpreters and teams and getting the most out of our internal resources is paramount to success. Anticipates and plans for constant disruptions and high stress situations. Makes appropriate independent decisions that require assessment, reasoning, and resolution; confers with the supervisory staff to resolve the more complex situations. Demonstrates strong communication skills and provides excellent customer service to internal and external customers; maintaining good relationships with the various Mayo departments and staff. Qualifications
Highschool diploma and 5 years relevant experience demonstrating customer service skills is required. Computer proficiency required, including knowledge of web-based applications. Knowledge of Epic Cadence, Microsoft Office Excel, Lawson, and the Mayo Clinic desk system is preferred. Qualified candidate must be customer-focused and able to work independently.Associate degree or certificate of completion in healthcare related or service environment preferred. Exemption Status
Nonexempt Compensation Detail
Experience and tenure may be considered along with internal equity when job offers are extended.; $21.74 - $30.86 / hour Benefits Eligible
Yes Schedule
Full Time Hours/Pay Period
80 Schedule Details
Department hours are Monday – Friday from 7:00am – 6:00pm. Scheduled shifts will be based on workload during department hours. Weekend Schedule
As needed. International Assignment
No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Casie Johnson
