Intern-Regional Services

As a member of the Client Device Support (CDS) team, the IT Technical Support Specialist - Intern provides limited
technical support and other administrative duties, as directed by the IT Technical Support Specialists and their
supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be
used to complete internship or other work-study requirements.
Department and Technical Support Under direction from IT Technical Support Specialists and/or their supervisors:
· Performs quarterly end of lease activities as assigned.
· Assists on local and enterprise IT projects.
· Works collaboratively and closely with local CDS team members to ensure customer satisfaction
needs are accomplished in acceptable timeframes.
· Performs necessary system upgrades, repairs and maintenance on computer systems and
peripherals.
· Installs, integrates, and configures new computer systems.
· Utilizes problem tracking system and procedures utilized by IT, and communicates needed
changes to the system administrator.
Customer Service · Works collaboratively and closely with Regional Service Manager, customers, other IT team
members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
· As directed, interacts with customers to ensure hardware and software needs are met in
acceptable timeframes.
Business Support · As directed, supports Corporate Unified Communications and Video Conferencing solutions as
required and able.
· Completes special projects and required reports as assigned.
· Performs oth
Education: High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field
Experience: Requires experience with personal computers
License(s)/Certification(s):
Valid driver's license when driving any vehicle for work-related reasons
Knowledge/Skills/Abilities: Basic knowledge of computer systems and software Requires strong oral and written communications skills to effectively wor