Alternate Locations: Dover, NH (New Hampshire); Omaha, NE (Nebraska); Work from Home
Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73063
The Role at a Glance We are excited to bring on an Installation Processor II to join our Group Protection Claims & Operations Team in one of the following key city offices (Dover, NH; Omaha, NE;). You will report to the Supervisor, System Configuration & Installation.
Background Details As an Installation Processor II, you will work within a team that configures Lincolns internal systems when Customers are in the process of onboarding. You will be responsible for ensuring the system is configured appropriately based on the services and products elected. You will process and manage all assigned installation cases to the point of a claim billing cycle. You will work with internal partners amongst all areas of customer onboarding ensuring a profitable business & customer-centric experience. If this sounds like a role for you, please read on!
What you'll be doing + Supports and promotes change management and/or departmental/enterprise initiatives.
+ Meets or exceeds departmental quality and service standards.
+ Works overtime as needed.
+ Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
+ Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
+ Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
+ Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.
+ Reviews all sold case information with stakeholders on the unique characteristics of each case & makes recommendations using established procedures & underwriting guidelines.
+ Provides instructions to team members on creating the policyholder's contract, certificates, and enrolling members into appropriate systems to generate the first billing statement(s).
+ Provides diverse range of information to team members' questions to support organizational capabilities.
+ Provides instructions to internal stakeholders on new business installations, files &/or methods to utilize for enrollments & enrolling members into appropriate systems to generate billing statement(s) ensuring accuracy & quality products.
+ Communicates and coordinates with stakeholders on sold case submissions to successfully initiate and implement assigned cases.
+ Performs processing of all sold cases including ensuring all relevant documentation related to cases is obtained, entered into the system(s) & output documentation is finalized/completed in order to provide an exceptional customer implementation experience.
+ Identifies participation, guarantee issue, billing, commission, contractual and eligibility requirements using general underwriting guidelines.
+ Executes system transactions to accurately apply sales credit.
+ Communicates effectively and provides customer service at every touch point to internal stakeholders, recognizes what needs to be done to meet.
+ customer needs and demonstrates flexibility and responsiveness to meet customer needs.
+ Maintain systematic tracking of a workload in a timely manner.
What we're looking for Must-haves: + High School or GED (Minimum Required)
+ 2 – 3 Years of customer service, product and/or service implementation and/or project management experience (Required)
Nice-to-have: + Group insurance product knowledge and experience.
What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for YOU : + Clearly defined career tracks and levels to help you successfully manage your career
+ Leadership development and virtual training opportunities
+ PTO /parental leave
+ Competitive 401K and employee benefits (
+ Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
+ Effective productivity/technology tools and training
Pay Range: $22.84 – $28.85
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation ( NYSE : LNC ) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive ( page id=******** ) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , and Instagram ( . For the latest company news, visit our newsroom ( .
Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms.
