Summary of Functions: To serve as a liaison between Outside Sales Representatives and customers. Develop and maintain current customer and new customer relationships while seeking to grow sales and gross profits through customer service excellence. An associate in this position must have knowledge of construction equipment such as forklifts, scissor lifts, lawnmowers, power washers, etc. is required. Up selling, probing, talent to build customer relationships, understanding various Industrial Markets, convention expertise, and clerical skills are necessary to perform this job. This is a non-exempt level position.
Essential Duties and Responsibilities:
May or may not include:
• Provide exceptional customer support via phone and email.
• Assist Outside Sales Team.
• Account Management for existing customer base.
• Identify and resolve customer problems and/or needs.
• Answer customer inquiries regarding new/existing contracts.
• Answer customer inquiries regarding equipment rates and delivery tracking.
• Data entry
• Filing
• Other duties or tasks may be assigned on an as-needed basis
Organizational Relationships:
Reports directly to their designated supervisor. Assists and coordinates activities with the Outside Sales Representatives and other managers in the company. Also communicates with Branch Management when necessary.
Qualifications:
• Must be self-motivated with high standards and without the need for constant supervision.
• Must have outstanding people-skills.
• Must accept constructive criticism.
• Must be able to work well under pressure and multitask efficiently
• Must have great attention to detail.
• Must work well in a team.
• Must have ability to work in an extremely fast paced environment .
• Must have Troubleshooting and problem solving skills.
• Must be able to spell, read, write, speak fluent English.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. They include frequent sitting, standing, walking, frequent use of a keyboard and computer monitor. Talking for extended periods of time. No heavy lifting is expected, exertion (lift/push/pull) of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment. Ability to communicate with customers, management, sales representatives and other co-workers. Regular use of the telephone and e-mail for communication is essential.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work place is a professional office environment with semi-casual dress requirements. You may experience moderate exposure to noise such as office printers, telephones, and light office traffic. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Xtreme Manufacturing produces 16 telehandler models, which are assembled and sold in North America. They also produce E-Z Loader truck beds at their headquarters and assembly facility in Henderson, Nevada.
