THE INSIDE ACCOUNT MANAGEMENT POSITION The Inside Account Manager position focuses on maintaining, managing, and up-selling an assigned book of business in the small-to-medium sized business sector where Worldwide Express offers a best in class shipping solution, superior customer service and the ability to reduce the customer's operating costs. Through Worldwide Express' unsurpassed formal training programs, an Inside Account Manager will establish a foundation of basic sales skills and through ongoing training, develop more advanced sales, objection handling and negotiating skills. The Inside Account Management position is key to controlling attrition and building customer relationships and loyalty at every level.
PERFORMANCE OBJECTIVES Manage and maintain high-level relationships with customer base over the phone and via email Build rapport and establish relationships with multiple levels of every organization Maximize customer retention and capitalize on growth opportunities within customer base Control revenue by maximizing profits through pricing strategies, margin control, and mitigating customer loss Work closely with Customer Support groups to enhance sales and customer satisfaction WHAT WE EXPECT FROM YOU Bachelor Degree, ideally in communications, business, marketing and/or management Outstanding collaboration and communication skills at multiple levels Comfortable in a fast-paced, results-oriented environment Exceptional written, verbal and non-verbal communication skills WE ARE COMMITTED TO GIVING YOU A competitive base salary with salary increases based on performance Performance-based commission and monthly bonuses Nationally recognized sales training Ongoing sales & management support Advancement opportunity A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in our 401(k) program WHO ARE WE? Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less-than-truckload or full truckload. We are a local partner for our customers' global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS® and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.
Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers.
