Reports To: Information Technology ManagerDepartment: FinancePosition Overview:The Information Systems Specialist works as part of the IT team to respond to and resolve level 1 and 2 helpdesk tickets, determines which tickets are level 3, and refers those to the Information Technology Manager.Essential Job Functions:Demonstrate a commitment to Catholic values and the promotion of the associated culture within a Catholic schoolAs part of the IT Team reviews incoming tickets, which the team prioritizes and responds by level of need, or works assigned tickets and follows up to ensure the problem has been resolved.Troubleshoot computers and networking as neededWorks with Windows workstations in a Windows domainWorks with Apple OS based workstationsWorks with managed Chromebooks as part of the Google Domain.Troubleshoots printers, projectors and other peripheralsWorks with Google for Education domainWorks with Office 365 for Education ProductsWorks with school information systems and various other software as needed for the organizationSupports teacher's initiatives to infuse technology in the classroom; collaborates with various administrators and teachers for developing and implementing technology in the school environment.Trains in-house personnel to troubleshoot and resolve minor desktop support issues.Perform other related duties as assigned.Physical Demands:Ability to climb stairs, steps stools and ladders.Ability to carry, push, pull equipment and supplies necessary to complete the essential functions of the position.Able to do heavy lifting (up to 35 pounds).Able to perform tasks that require repetitive motions such as bending, lifting, climbing, kneeling, walking, reaching above shoulders and sitting.Able to work on an on-call basis/weekends as needed.Ability to move hands in a repetitive motion including grasping, holding and finger dexterity.Key Attributes:A missionary disciple dedicated to the Proclamation of the GospelA servant leader willing to serve others through fidelity and excellenceFaith in the Presence of God - 'Let us remember that we are in the Holy Presence of God.'Concern for the Poor and Social Justice - 'Enter to Learn, Leave to Serve.'Respect for all Persons - 'Live Jesus in our hearts... Forever.'Quality Education - 'Teaching Minds and Touching Hearts.'Inclusive Community - 'The Lasallian Family'Competencies (Knowledge, Skills and Abilities):Works cooperatively with the Administration and supports administrative policies.Works as a team member with the educational staff.Demonstrates positive interpersonal relations with students and parents.Demonstrates a sense of professional responsibility.Certificates, Licenses, Registrations:Microsoft Certified Solutions Expert and /or A+ Certification, preferredEducational and Experience Requirements:Bachelor's Degree from an accredited college or university with an emphasis on information technology, preferredThree to five years of computer network experience, requiredProject or product management experience with software, preferred; or any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.Excellent personal computer skills requiredExpert level use of all Microsoft Office applications, including Outlook, PowerPoint and other productivity applications within the Microsoft Office suite.Expert knowledge of databases.Knowledge of student information systems, including PCR Educator, and of absence reporting systems, including, but not limited to, Aesop, are a plus.Excellent interpersonal and customer service skills
