Information And Referral Specialist

We are currently seeking an Information and Referral Specialist for our 2-1-1 Information & Referral Services in Central Ohio. Our organization connects residents of Franklin County with comprehensive and up-to-date information about social, health, and government services.
What You'll Do:
Provide exceptional customer service by promptly responding to inquiries from the public.
Handle inbound calls efficiently and courteously.
Utilize strong written and verbal communication skills to accurately document issues.
Quickly and empathetically assess caller needs.
Perform database searches and evaluate results to address caller concerns effectively.
Maintain accurate data entries.
Collaborate with external partners as needed to support caller needs.
Uphold strict confidentiality and information security standards.
Demonstrate the ability to manage individual and family crises.
Fulfill duties in accordance with professional standards and protocols governing Information & Referral services.
Prepare two case narratives annually.
Perform other duties as necessary to fulfill the responsibilities of the position.
Requirements:
High school diploma or equivalent.
Minimum of 2 years of customer service, call center, or related experience.
Obtain AIRS certification within 12 months of hire.
Why Join Us:
As one of the largest non-profit organizations in Central Ohio, we deeply value our employees. Our success stems from team members dedicated to meaningful careers and serving others.
Benefits:
Health insurance with 4-plan options
Tuition Reimbursement Program
403(b) retirement plan with employer matched savings
Dental and Vision insurance
Medical and Childcare Flexible Spending Accounts (FSAs)
Health Savings Account
Paid Time Off (PTO) and 12 Paid Holidays
Opportunity to make a positive impact on individuals and the community
About Us:
At our core, we put our Mission of Service into action every day. Serving thousands of people in 27 Ohio counties, we address crucial societal issues such as food insecurity, homelessness, domestic violence, and healthcare access. Our services include Food Pantries, homeless shelters, domestic violence support, senior living, affordable housing communities, and more, all aimed at uplifting families and strengthening communities.
We are committed to being an equal opportunity employer.
Employment Type: Contractor
Salary: $ 15.00 Per Hour