Req ID:282279NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Industry Consulting Consultant to join our team in Mexico, México (MX-MEX), Mexico (MX).Project Manager / Business Analyst HybridObjectives of this roleExperience: 5 years of project management experience2 years of consultative customer service experience (preferred)Lead initiatives to ensure maximum performance, by providing purpose, direction, and motivation.Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.Maintain a product mindset and demonstrate proven leadership in technology delivery, strategic planning, change management, process optimization, operational effectiveness.Apply critical thinking to help translate business goals into operational/functional approachesResponsibilitiesEstablish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.Understand the scope that is being asked to be delivered, ask questions to grasp what is being requested and why it is important to the businessDevelop and maintain relationships with Cox employees, third-party resources, including vendors to collaborate on delivering the workReport project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary.Required skills and qualificationsExperience in customer service / customer care technologies (support tools)Four or more years of project management experienceSome experience as a business analyst or product owner in an agile environmentStrong attention to deadlines and budgetary guidelinesProven success working with all levels of management.Strong written and verbal communication skillsExcellent presentation skillsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
