We are searching for a hardworking IN- OFFICE Customer Service Agent to join our amazing team at Capital Vacations in Myrtle Beach, SC.
Growing your career as a Full Time IN- OFFICE Customer Service Agent is a great opportunity to develop beneficial skills.
If you are strong in innovation, leadership and have the right initiative for the job, then apply for the position of IN- OFFICE Customer Service Agent at Capital Vacations today!
Capital Vacations strives for the best! Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately. Pay $16/hr after training and $14/hr during training Purpose Performs Customer Service with assigned caseload and company standards and requisites, Position requires a brand service ambassador that is a product and service expert. May be needed to assist on phones or with special projects or initiatives per business needs.
Principal Duties and Responsibilities The position of Customer Service Specialist provides Customer Service to owners with their ownership and benefits.
Administer escalated calls and emailsAdminister Sales log issues to resolveWell-versed in Products and ServicesConduct due diligence and answer BBB complaints within company-established guidelinesAnswer AG complaints post due diligence and within company-established guidelinesAnswer owner and attorney lettersMaintain caseload and close with resolve within 7 business daysTouch each case with a customer reach out within 72 hours from assignment and close within 7 business daysPerform due diligence on owner's accounts with research, care, and servicePrepare cancellations of membershipVerification of debtAbility to administer multiple and concurrent tasks in a deadline of case administrationPerform Verifications on new businessRepresent Customer Service and the Owner as the Voice of the CustomerSupport Owner Services with phone coverage when neededAny other request made by managementGeneral Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements Education, Essential Training / Certifications, and Experience:
1 year of Customer Service experience1 year Call Center experience Proficiency with Microsoft Office applications, High proficiency in MS Excel (Required)Clerical experienceA strategic mindset to research and problem solveExperience working with Owners in a timeshare or call center atmosphere is a plusKnowledge in Time Share Ware is a plusCV Owner Services experience a must/plusSkills, Knowledge, and Abilities: Strong analytic, problem-solving skills to pinpoint issues and identify solutionsStrong written and verbal communication skillsAble to articulate, wordsmith and meet deadlinesHigh end customer service skillsFlexible schedule – Ability to work holidays and weekends are a mustCompetent working with Word, Outlook, and ExcelWork well with team members to work through new programs and proceduresShift: Additional hours may be necessary to meet deadlines and business needs
Regular Hours and some weekendsTravel:
None Benefits of working as a IN- OFFICE Customer Service Agent in Myrtle Beach, SC:
? Learning opportunities
? Professional Development Opportunities
? Attractive packageCompetitive Pay
