If you have an energetic, innovative self-starting personality and you want to make great money working at an amazing company, then keep reading! GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here! Join the GBS Corp. Implementation Specialist team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds. About GBS Corp: ?? Industry Leading Training: We are committed to learning and development. We grow leaders! ?? Competitive and Comprehensive Benefits: Medical, Dental, Vision ?? Employer Paid Life and Disability ?? Generous Company Paid Retirement Plan ?? Cash Profit-Sharing ? Wellness Program ?? 9-10 Paid Holidays Position Summary Position is for a qualified Implementation Specialist with a technical background to install, maintain and repair GBS Software for customers. You will troubleshoot GBS software, printers, computers and networks in a windows environment. You will interact with customers and their IT departments to troubleshoot GBS software and provide technical support as needed.
In this position you will be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately with end users, technical staff, and will possess a great problem-solving ability to fix issues and ensure functionality.
Position requires travel up to 20% to perform onsite training and go-live support for end Position is primarily a telecommute role, but in office time may be required . The goal is to install and maintain high quality software at customer Supervisory Responsibilities: N/A
Duties/Responsibilities: Provide client support and technical issue resolution via email, phone or Web Install, configure and manage software on customer systems, both remote and onsite Identify challenges and escalate to next level support Able to remediate challenges with solutions provided by next level support Rotate On-Call duty with other staff members for GBS Healthcare products and services Deploy software for test and production uses Build rapport and elicit problem details from non-technical or technical customers alike Provide timely, efficient and positive follow up to user questions or issues Document all incidents and keep accurate, detailed records of work activities and manage incidents to closure Build and maintain knowledge of current GBS products and offerings Assist in testing new software functionality prior to release Assist in generating training materials and customer facing documentation. Perform training on GBS software to end-user customers both remotely and on-site Other duties as assigned Qualifications (Knowledge, Skills and Ability Requirements) Excellent communication skills to communicate (orally and in writing) in a professional manner when dealing with customers, partners, and company contacts. Ability to interact with technical users, and non-technical end users in person. Strong organizational and planning skills. Experience with MS SQL Server (T-SQL), and/or relational databases to query and report data from systems as needed. Familiarity with SQL, PowerShell and Basic scripting. Excellent Troubleshooting skills. Understanding of Windows print subsystem and printer drivers & configuration. Proficiency with Microsoft Office Suite of products and Office 365. Must be able to work in a fast-paced environment, handle multiple and simultaneous projects and meet agreed-upon deadlines. Business and/or computer degree and/or 2-5 years equivalent experience. Certification and/or equivalent experience working with Microsoft operating systems, specifically supported Windows Server operating systems. Ability to travel as required up to 20% as needed. Familiarity with Hospital and/or Clinical settings preferred. ?? Get to Know Us Since our founding in 1971, GBS has understood the value of identifying and investing in technologies that change and improve the dynamics of how our customers do business. From developing feature-rich software solutions to deploying advanced print and marketing services and solutions using multi-million-dollar equipment, GBS is always engaged in upgrading its technology capital because we know how high-tech can translate to high productivity. Across every one of our diverse product and service platforms, we innovate increased productivity for our customers.
At employee-owned GBS, our culture is one that values people, their commitment to meeting customers' needs and the expertise that enables them to do this successfully. In sum, we are America's Productivity Partner because GBS is the home of AMERICA'S PRODUCTIVITY PEOPLE. Depth of industry experience, cross-discipline knowledge and often career longevity and company loyalty equip our team members to achieve consistently high levels of execution on behalf of our customers.
GBS Corp is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS Corp is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
