ID Infrastructure Support Prof XXIII JOB-******** Anticipated Start Date 6/17/2024
Location Richland, WA
Type of Employment Contract Hire
Employer Info Our client is one of the most respected global engineering, construction, and project management companies providing engineering and construction on infrastructure, power, and energy projects.
Job Summary The role involves servicing incident and request tasks for deployed infrastructure services, providing end-user support for hardware, software, and operating system upgrades, and supporting collaboration technologies such as video conferencing and Microsoft Teams. Responsibilities include managing local assets, supporting network services, and offering proactive support to executives and VIPs, with some travel required for project support. Candidates should have 1+ years of IT support experience, familiarity with ServiceNow, and a bachelor's degree in a related field or equivalent experience.
Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices) Follows the established technology standards, policies and support processes. Helps establish and monitor metrics on service delivery and customer satisfaction. Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams, Supports Local Area Network and Wireless Network, etc. Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print). Manages and maintains local assets and configuration items in ServiceNow. Perform moves, adds and changes. Participate in special projects, as assigned. Travel to offices/ job sites for short term project support Provides proactive and timely support to executives and VIPs Skills Required 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems. 1+ years of experience with incident and request management system like ServiceNow. 1+ years of experience supporting executives and VIPs. Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests. Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment. Work within a local team environment, as well as the extended Corporate IS&T staff Understanding of basic networking technologies and principles. Must have the ability to work in a demanding environment, managing multiple priorities. Ability to identify, plan, install and support off-site meetings and conferences, as needed. Ability to lift 50 lbs. A+ certification preferred Education/Training/Certifications Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree). Pay Rate/Salary Base Compensation: $51.66/hr. (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location.) We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
