RESPONSIBILITIES:
•The Service Technician will install, maintain, and repair commercial heating, ventilating, and cooling units. The Service Technician will diagnose and repair electronic mechanical and electrical components of the systems.
•Travel to job sites in service area and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
•Be available to work nights or weekends on a rotating basis to service the emergency needs of customers
•Maintain good working order of company vehicle to include refueling, reporting of mechanical issues, submitting vehicle inspection reports and washing the unit on a regular basis
•Maintain proper stock, parts, tools, and safety equipment in the vehicle
•Maintain and submit monthly mileage logs
•Understand company pricing and generate appropriate customer invoice at job site. Obtain customer signature at completion of job.
•Document all installed equipment upon arrival: make, model, serial number, type, test measurements, and pictures when necessary
•Diagnose service issues, obtain replacement parts, calibrate system to manufacturer's recommendations, and explain fully to customer what the issue is and what is needed to correct the problem
•Participate in company/industry provided training for latest technologies
•Identify and report to dispatch potential opportunities for additional business (newer system, service contracts, additional services)
•Perform related duties as assigned by supervisor.
•Maintain compliance with all company policies and procedures.
REQUIREMENTS:
•5-10 years of commercial HVAC service technician experience (no exceptions).
•Must be willing to work overtime (no exceptions).
•Good analytical skills
•Attention to detail.
•Ability to read and interpret blueprints, plans, manuals.
•Excellent customer service skills to exceed customer expectations
•Well groomed, neat appearance
•Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
•Excellent computer proficiency (MS Office – Word, Excel and Outlook)
•Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
•Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
•High school diploma/GED required.
•Must have a CLEAN criminal background record for the last ten years (required by the school district clients)
•Must have a clean driving record as you will drive a company vehicle.
PHYSICAL REQUIREMENT:
•Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
•Ability to maintain regular, punctual attendance consistently
•Must be able to work in extreme weather conditions
•Must be able to lift and carry up to 50 lbs.
•Must be able to talk, listen and speak clearly on telephone.
