Hvac Regional Service Manager

Job summary
Regional Service Manager responsible for managing technicians and administrative staffEffective communicator to develop operational team and provide quality support to customersExcellent Health Insurance options, 401k with match, paid holidays and vacation days
Job seniority: associate level
Responsibilities
• Recruiting and development of administration team• Delivery of all company goals and metrics• Provide customer satisfaction• Dispatcher on-boarding• Evaluate and perform annual reviews with Operations Manager approvals• Review company reports and share with team• Communicate needs to field teams• Escalation point for callbacks• Promote company's image, appearance, and reputation• Manage customer relationships for assigned area• Maintain and communicate weekly activity schedule• Ensure efficient and well-planned scheduling of all calls• Ensure area meets or exceeds customer and company SLA requirements• Manage dispatchers and ensure company systems and procedures are followed• Bottom line accountability for assigned divisions• Manage labor and material costs• Support ASM and the development of technicians• Deliver high level of customer service on a consistent basis
Requirements
• 5 years of field technical HVAC experience or equivalent business experience• HVAC Management Experience• Technical knowledge necessary to provide value to technicians and customers• High level of computer skills• Ability to build rapport with clients• Proven track record in prior role• Level personality with a drive for success• Ability to focus on desired results• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines• Ability to adapt to very fast-paced environment and deadlines
Key Skills Needed
• Field technical HVAC experience• HVAC Management Experience• Effective communication• Customer service• Computer skills• Strong organizational skills