Hvac Customer Service Representative

HVAC Customer Service Representative At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.
We are currently looking for a Customer Service Representative to join our Team!
Position Summary: This full-time Customer Service Representative will interact with Robbins Heating & AC customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail.
Benefits: Medical/Dental/Vision Insurance Paid Vacation Paid Holidays 401k Match Company Provided Uniforms Continuous Training Company Paid Certifications and Opportunities Company Outings such as, Summer BBQ and Family Christmas Party Provided Snacks and Drinks Twice a Year Bonus' Spiffs and Incentives Quarterly Team Breakfasts Birthday Celebrations Achievement Celebrations Tenure Incentives Work Hours: Monday-Friday, 8am - 5pm
Pay Range: Starting at $16.00 per hour + spiffs and incentives
Job Duties/Responsibilities: Interact with customers via telephone, email, or in person to provide support and information on products or services. Maintain technicians' daily schedules. Maintain customer accounts and record detailed customer interactions. Keep customers apprised of the tech's schedule/lead times. Resolve customers' concerns and answer customers' questions to your best ability. Follow communication procedures, guidelines, and policies. Perform other related duties as assigned. Required Qualifications/Attributes: High school diploma or GED Ability to multi-task, prioritize, and manage time effectively. Great communication skills and ability for active listening. Organizational skills Ability to adapt/respond to different types of characters. Strong phone interaction skills and active listening Computer skills & ability to learn new software. 2+ years of customer service and scheduling experience Knowledge of industry is recommended but not required. customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator