Job Title
Human Services Supervisor Location
Henrico, VA, US Organization Name
G_Social Services About Us
Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages. General Statement of Duties
Performs supervisory duties in planning and directing the work of a group of human services program workers; does related work as required. Essential Duties General statement of duties:
This position is responsible for supervising a team of human services specialists responsible for internal and external customer service.
Essential duties include, but are not limited to: Direct supervision of human services specialists who manage responsibilities from customer service at our front desks and switchboard to case opening responsibilities for benefits programs. General supervisory responsibilities that include staff development, one-on-one supervisor consultations, completing performance reviews and performance management including the discipline process as needed Participation in the recruitment, hiring, training and onboarding of new employees. Oversight for the case opening and assignment duties to ensure program compliance, accuracy of data entry and processing, and timely assignment to benefits programs. Creating, maintaining & reviewing program reports & spreadsheets to manage the work and to collect data and statistics for reporting purposes. Management of customer services issues The person in this position should possess:
Strong knowledge of federal and state programs including SNAP, Medicaid, TANF, Long-term Care, Energy Assistance, General Relief and other benefits programs. The ability and desire to lead, develop and support staff in their day-to-day work. A collaborative approach to work and problem-solving. The skills to work quickly and thoughtfully to resolve customer issues with our community and colleagues. Minimum Qualifications
Possession of a related bachelor's degree and four (4) years of professional-level human services program experience (e.g., public assistance or social services), preferably two (2) of which have been in a lead or supervisory capacity; OR, human services program experience may be substituted for the four-year bachelor's degree on an equal-time basis; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Additional Information
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee. How To Apply
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through or register (new applicants) or login (returning applicants) to this site from the home page. Minimum Salary
72875 Maximum Salary
134058 Currency
USD Main Organization
General Government General Government Employment Status
Permanent Fulltime Permanent Full-time Amount of Travel Work At Home
