Job Description and Duties Hybrid Telework Opportunity Under general direction, the Office Technician (General) (OT (G)) is responsible for complex, sensitive/confidential functions in an office work support role for the Human Resources Services Section (HRSS), including Transactions, Classification and Pay, Exams, Worker's Compensation, and Position Control. The OT (G) regularly performs a broad range of the most difficult clerical duties and is expected to consistently exercise a high degree of initiative, independence, and originality in performing assigned tasks. The OT (G) handles detailed and sensitive customer contact, as well as independent origination of correspondence, documents, and reports, involving the knowledge and application of detailed regulations, policies, and procedures.
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Working Conditions HCAI offers a hybrid telework schedule with a combination of remote and in-office work schedules for CA residents only. The telework policy is subject to change, and additional in-office days may be required and/or minimal notification may be given to report to the worksite if an urgent need arises. If you are interested in maintaining a life/work balance and not dealing with a daily commute, then this position may be for you!
Special Requirements Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification. Official sealed transcripts will be required upon appointment. If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Applicants who have been withheld may file an appeal with the State Personnel Board.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Possess excellent organizational skills and attention to detail. Ability to assess complex matters and be aware of critical issues by developing effective courses of action to solve problems. Experience working in ServiceNow. One year experience working in an HR shop. Experience preparing clear and effective written correspondence. Experience handling confidential or sensitive documents. Ability to develop and maintain effective and cooperative working relationships, as well as interact with individuals at all levels in a professional manner. Ability to work under pressure and establish workload priorities in order to meet critical time frames. Experience handling multiple, competing priorities and deadlines. Dependable, punctual, with an excellent attendance record, as well as the ability to effectively communicate, both orally and in writing. Knowledgeable of modern office methods and equipment, including experience with personal computers and Microsoft Office Suite (Microsoft Outlook, Word and Excel). Benefits In addition to competitive public employee wages and a comprehensive benefits package, our employees enjoy meaningful and interesting work that supports access to healthcare.
To learn more about benefits for State employees, visit the Salary and Benefits page on the CalHR website.
HCAI is housed in a state-of-the-art building outside of downtown off Interstate-5. Enjoy a great work environment with many amenities, including FREE PARKING and fully equipped pay-per-charge electric vehicle charging stations. HCAI is close to many dining and shopping choices.
University of California (UC) and California State University (CSU) employees may qualify to transfer their current and previous employment credit to State of California employment through CalPERS. Human Resources can help with this process upon employment or you can reach out to CalPERS for inquiries at . Additional Application Requirements You must include: 1) the classification title you are applying for, 2) "JC-#433442", and 3) your source of eligibility (i.e. List Eligibility, Lateral Transfer, Reinstatement, SROA/Surplus) in the "Examination(s) or Job Title(s) for which you applying" section of your application. Applications received without this information may be disqualified.
If you are meeting Minimum Qualifications with education, you MUST include a copy of your unofficial transcripts and/or license for verification. Example: if you are applying for a Staff Services Analyst position based on your Bachelor's degree, you must attach a copy of your unofficial transcripts showing the conferred date of the degree you obtained. Official sealed transcripts will be required upon appointment. Applicants who fail to provide this information shall be disqualified.
Applications received via email or fax will not be accepted.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Unofficial transcripts must be included if qualifying under an education pattern of the minimum qualifications. If selected, official transcripts will be required upon appointment.
Statement of Qualifications - A Statement of Qualifications (SOQ) must be submitted along with your application in order to be considered for this position (Resumes do not take the place of the SOQ). Your SOQ must include your first and last name at the top of the page and address the questions below. Your SOQ responses must be completed in 12 point, Arial font, single spaced, and no more than two typewritten pages in length. If the submitted SOQ is not submitted as instructed, the applicant may not be considered for an interview:
1. What related clerical and/or administrative support experience do you possess that qualifies you for this position?
2 Describe your experience working in a fast-paced office environment while providing customer service excellence.
3. Based on the attached duty statement, and the Desirable Qualifications listed, describe the experience and skills that you can bring to this organization.
