Job Description The goal of the Human Resources (HR) function at JPMorgan Chase is to deliver personalized and frictionless customer experiences for also work for our businesses, across the moments that matter (from Hire to Retire). Be a part of this experience!
As an HR Change Management Associate within the HR Change Management team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt changes while managing their everyday HR activities effectively and efficiently. You will work in close partnership with HR Product, HR Communications, HR Education and other readiness teams to understand customers' existing experiences, know the business problems and desired outcomes and use your expertise to help shape the future of the Product(s). While also conducting change impact assessments, build change strategies and socialize plans with key senior leaders – all while tracking key metrics feedback and success.
Job responsibilities Know your product(s) end to end and be an expert in the customer experience: know the pain points and be well-versed in the data/metrics and continually review feedback Effectively partner with product teams and support partners to assess the impact of changes on all end users (e.g., leaders, managers, employees, HR colleagues, prospective hires, etc.) Support the development and execution of tailored change strategies, partnering across teams (e.g., communications, training, operations and servicing teams), establishing clear measures and tracking towards them along the way Knowledge-share across our community to help mitigate cross-impacts, risks and gaps Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback Required qualifications, capabilities, and skills 2+ years of experience within change management, ideally within HR at an organization and/or within a consulting firm Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders Drives action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome Very diligent and efficient in execution even under tight time constraints; consistently overcomes obstacles to completion, raising issues as needed along the way High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Microsoft Office Project and Visio is a plus About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
