Job Summary:
Under general supervision, this position is responsible for assisting with all West Marine Pro Hub operations. The Hub Crew Members is responsible for understanding all operations of the Hub and being able to maintain Hub operations in the absences of the Hub manager. Coordinate order selection, order packing and shipment; Provide Hub, Store and /or Inventory Managers with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Duties/Responsibilities:
Work with Hub Manager to prioritize, process and deliver customer orders
Deliver excellent customer experience with every interaction
Execute pick, pack, and ship to meet SLAs (service level agreement) for product fulfillment
Utilize an efficient pattern and method for pulling product to optimize time
Use proper methods for pulling and moving product to shipping processing location
Process customer returns with in SLAs
Ensure shipping station is neat cleaned and organized at all times
Properly replenish packing and shipping supplies daily
Identify and escalate any bottlenecks impeding fulfillment to Hub Manager
Assist PRO customers with in-store purchases and product selection
Assist with put backs and store restocking
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.
Required Skills/Abilities: Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills..
Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
• High school diploma or equivalent.
Physical Requirements: Must be able to lift up to 50 pounds at times.
Ability to be mobile on the sales floor for extended periods of time.
?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/
